Welcome to nana8! Our commitment to excellent customer service is paramount, and we strive to ensure your shopping experience with us is enjoyable and hassle-free. Please review the following information regarding our customer service policies and procedures:
Contact Information:
If you have any questions, concerns, or feedback, our customer service team is here to assist you. You can reach us via email at guangzhou989@gmail.com.
Our customer service representatives are available to respond to your inquiries during our business hours, Monday through Friday, 9:00 AM to 5:00 PM (GMT+8).
Services We Offer:
Order Assistance: Our customer service team can provide assistance with placing orders, tracking shipments, and resolving any issues related to your purchases.
Product Inquiries: If you have questions about our products, availability, or specifications, feel free to reach out to us for more information.
Returns and Refunds: We can guide you through the return process, assist with refund inquiries, and address any concerns regarding damaged or defective items.
General Assistance: Whether you need help navigating our website, updating your account information, or understanding our policies, our team is here to help.
Our Commitment to You:
Timely Responses: We strive to respond to all customer inquiries promptly and efficiently. You can expect a reply from our team within 1-2 business days.
Professionalism: Our customer service representatives are trained to provide courteous, knowledgeable, and helpful assistance to ensure your satisfaction.
Problem Resolution: If you encounter any issues with your shopping experience, we will work diligently to resolve them to your satisfaction and make things right.
Feedback and Suggestions:
Your feedback is invaluable to us as we continually strive to improve our products and services. Please feel free to share your thoughts, suggestions, or concerns with us at any time.
Contact Us:
Email: guangzhou989@gmail.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (GMT+8)
Thank you for choosing nana8! We appreciate your business and look forward to serving you.
Sincerely,
